its efforts to provide more quality services to satisfy its customers, and to facilitate the communication, we will use all personal information we collect (i) on this website, (ii) at forlana stores, and (iii) through the other channels described below in a confidential and professional manner.
forlana respect your concerns about privacy, and knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
The Privacy Policy describes the types of personal information we collect on this site, in our Stores, and in other ways discussed below, how we may use that information and with whom we may share it. The notice also describes the measures we take to protect the security of the personal information. We also tell you how you can reach us to ask us to (i) access, change or not use the personal information you have provided to us, (ii) withdraw any consent you previously provided to us, (iii) tell us to refrain from communicating with you about our products or services, and (iv) answer any questions you may have about our privacy practices.
This notice describes our privacy policy. By visiting forlana.net, you are accepting the practices described in this Privacy Policy.
About this privacy policy
forlana is committed to protecting and respecting your privacy. Please read this privacy policy carefully so that you can see why and how we collect data from you and how it will used by us.
When do we collect your personal information?
We would really like to send you details about our products, services, offers & promotions but we will only do so when you tell us that you are happy to receive this information. You can let us know that you would like to receive this information either in-store or online.
We will also use your personal information when you buy products and services from us. This is only so that we can complete your order.
Please remember that you allow us to use your personal information when you use our in-store WiFi, use our website or mobile app.
All of the information you give to us is confidential. We will only use your information in the way we tell you in this policy.
What personal information do you give us?
You may provide us with your:
name, address, billing address; shipping address; financial information including your credit, or debit card or other payment information you provide when filling in forms on our website; or when corresponding with us by phone or email; your purchase history of forlana products and services; & any information you decide to share with us.
What personal information do we give to third parties?
Your privacy is important to us and so we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.
We may give your personal information to our trusted service partners for delivering services to you. For instance, for the purposes of marketing, finance, advertising, processing payment, delivery and other in-store and out-store services.
To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to other companies, retailers, financial organizations or other organizations specializing in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.
We may also purchase services and data from agencies to verify the contact details and personal information you have provided to us.
We will make sure that your personal information is protected when it is sent outside of forlana We make sure our trusted service partners keep your personal information safe.
What we do with the personal information you provide to us?
We use the information you give to us in a number of different ways:
Processing orders and delivery
To process your order ensuring that the personal and financial information you provide is accurate. For this, we use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used fraudulently. We use systems of fraud analysis which ensure that genuine and accurate payment details are being provided to forlana for any purchase. We may also use credit agencies to perform this task for us.
To ensure that the products and services you buy from us are delivered to the correct address. This involves working with trusted third parties who are based outside of forlana and sharing with them the personal information you have provided. For example, your name, address for delivery and any delivery preferences you have outlined to us such as the time of day you wish to receive a delivery.
We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.
To manage returns of products or possible claims of faulty products or services, we need to collect and process your personal information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.
To carry out statistical analysis
We use technology to track your mobile or other electronic device. If you have your WiFi capability switched on your mobile or other electronic device whilst you are in the IKEA store or immediately outside the perimeter of the store, we will be able to use this information to identify your phone or other electronic device’s MAC Address. This information is collected and stored securely by us. We use the information collected to help us generate statistics on our customers’ shopping experience within the IKEA store, for analysis purposes and for future marketing initiatives. This information is also used by us to determine how we can improve our services to you. If you do not want us to track your device or use your information in this way, please turn off the WiFi capability on your phone or other electronic device within your settings.
To carry out marketing activities and optimize the customer browsing experience
We collect your personal data to support a number of marketing, statistical and analytical activities all aimed at improving our services, products and website. For instance: We may use the information we collect from you to analyze how you shop and what you shop for. This allows us to provide a browsing experience which is relevant to you and ensures that we provide you with marketing materials which are relevant to your needs and tastes. This information also enables us show you products and services during your browse time which appear relevant from the information we have about you.
You might also share your data with us by creating an online personal profile so that you can, for example, save time shopping online, use our interior planner tools to design your home or office and save your plans on our servers or manage you email subscriptions and contact preferences.
forlana FRIENDS sign up is another area where we would collect personal data. forlana FRIENDS is our loyalty program open for everyone. You may apply for a membership here or in our stores. In order to be able to provide you with relevant offers and marketing material, we may process your purchase history connected to your forlana FRIENDS account for up to maximum 5 years from each purchase.
From time to time we conduct activities to find out about the experience you have had whilst shopping with forlana online and/or in store. We would like to understand what we are doing well and where we can improve. If you have contacted us via our social networking sites or by phone or email we will use details you have provided to respond.
So that we don’t hold personal information for longer than necessary if your personal, OR Friends profile has been inactive for a long period of time, we reserve our right to deactivate your account.
Where is your personal information stored?
We keep the personal information we collect about you in secure environments. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individuals.
CCTV
We use CCTV in our stores for the purposes of safety and crime detection and monitoring. We only store the information collected by CCTV for a period of time which allows us to assist regulatory bodies and law enforcement agencies. This information is kept in secure environments and access is restricted to qualified security personnel.
Do you link to other websites?
Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies.
No longer wish to be contacted for marketing purposes?
If you do not wish to be contacted about our products or services, you can unsubscribe by writing to us at info@forlana.net Alternatively, if you have a profile on the forlana website, you can unsubscribe by logging into your account.
Need to update your records?
If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. forlana is under a legal obligation to ensure that all the information we have about our customers is factually correct and kept up to date. To do this, please write to us at info@forlana.net If you have stored a profile on the forlana website, you can change the details stored about you by logging into your account.
Refund Policy after 14 Days
Thank you for choosing our products. According to our policies, we emphasize the importance of your complete satisfaction with the products purchased from us. After receiving the product and a period of 14 days has passed, the amount cannot be refunded, nor can any complaint be made regarding product returns for any reason, except in cases of recognized manufacturing defects.
Please ensure to check the received products promptly and inform us of any issues or defects during the allowed return period. You can contact us for additional support or inquiries regarding the return policy.
Thank you for your cooperation.
جهودنا في تقديم خدمات ذات جودة أعلى لرضا عملائنا وتسهيل التواصل
نحن في Forlana نحترم اهتماماتكم بالخصوصية، وندرك أنكم تهتمون بكيفية استخدام ومشاركة المعلومات الخاصة بكم. نحن نقدر ثقتكم فيما يتعلق بأننا سنقوم بذلك بعناية وبشكل معقول.
توضح سياسة الخصوصية أنواع المعلومات الشخصية التي نجمعها من هذا الموقع، في متاجرنا، وبالطرق الأخرى المذكورة أدناه، كيفية استخدامنا لتلك المعلومات، ومع من قد نشاركها. كما توضح الإجراءات التي نتخذها لحماية أمان المعلومات الشخصية. نوضح أيضاً كيف يمكنكم الوصول إلينا لطلب (i) الوصول إلى، تغيير، أو عدم استخدام المعلومات الشخصية التي قدمتموها لنا، (ii) سحب أي موافقة قد قدمتموها سابقاً لنا، (iii) طلب منا عدم التواصل معكم بشأن منتجاتنا أو خدماتنا، و(iv) الإجابة على أي أسئلة قد تكون لديكم بشأن ممارساتنا فيما يتعلق بالخصوصية.
هذا الإشعار يصف سياسة الخصوصية لدينا. من خلال زيارتكم لـ Forlana.net، فأنتم تقبلون الممارسات المصفوفة في هذه سياسة الخصوصية.
حول هذه السياسة الخصوصية
Forlana ملتزمة بحماية واحترام خصوصيتكم. يرجى قراءة هذه السياسة الخصوصية بعناية لتفهموا لماذا وكيفية جمع البيانات منكم وكيفية استخدامها من قبلنا.
متى نقوم بجمع معلوماتكم الشخصية؟
نود حقاً أن نرسل لكم تفاصيل حول منتجاتنا، خدماتنا، عروضنا وترويجاتنا، لكننا سنفعل ذلك فقط عندما تخبروننا بأنكم سعداء بتلقي هذه المعلومات. يمكنكم إخبارنا بأنكم تودون تلقي هذه المعلومات إما داخل المتجر أو عبر الإنترنت.
سنستخدم أيضاً معلوماتكم الشخصية عندما تشترون منتجات وخدمات منا، وذلك فقط لإكمال طلبكم.
يرجى تذكر أنكم تسمحون لنا باستخدام معلوماتكم الشخصية عند استخدام شبكة الواي فاي داخل المتجر، أو استخدام موقعنا الإلكتروني أو تطبيقنا المحمول.
جميع المعلومات التي تقدمونها لنا هي سرية. سنستخدم معلوماتكم فقط بالطريقة التي نخبركم بها في هذه السياسة.
ما هي المعلومات الشخصية التي تقدمونها لنا؟
قد تقدمون لنا:
- عنوان الفواتير وعنوان الشحن؛
- المعلومات المالية بما في ذلك بطاقتكم الائتمانية أو الخصم أو أي معلومات دفع أخرى تقدمونها عند ملء الاستمارات على موقعنا الإلكتروني، أو عند المراسلة معنا عبر الهاتف أو البريد الإلكتروني؛
- تاريخ شرائكم لمنتجات وخدمات Forlana؛
- أي معلومات تقررون مشاركتها معنا.
ما الذي نقدمه من معلومات شخصية لأطراف ثالثة؟
خصوصيتكم مهمة بالنسبة لنا، ولذا فإننا لن نبيع أو نكشف معلوماتكم الشخصية لطرف ثالث لاستخدام تلك المعلومات لأغراض أخرى غير المذكورة في هذه السياسة.
قد نقدم معلوماتكم الشخصية لشركائنا الموثوق بهم لتقديم الخدمات لكم، مثل الإعلانات والتسويق، والمالية، ومعالجة الدفع، والتسليم، وخدمات أخرى داخل وخارج المتجر.
لمنع الاحتيال أو أنشطة أخرى إجرامية وللتأكد من دقة المعلومات، قد ننقل المعلومات التي لدينا عنكم إلى شركات أخرى، أو منظمات مالية، أو منظمات أخرى متخصصة في منع الاحتيال والجريمة. في بعض الأحيان، قد نكون ملزمين بالكشف عن المعلومات التي لدينا عن العملاء لوكالات إنفاذ القانون حيث تكون قد تم تقديم اتهامات بنشاط جنائي مشتبه به.
قد نشتري أيضاً خدمات وبيانات من وكالات للتحقق من تفاصيل الاتصال والمعلومات الشخصية التي قدمتموها لنا.
سنتأكد من حماية معلوماتكم الشخصية عندما ترسل خارج Forlana. نحرص على أ
سياسة استرجاع الأموال بعد مرور ١٤ يوماً
نشكركم على اختياركم لمنتجاتنا. بموجب سياساتنا، نؤكد على أهمية رضائكم التام بالمنتجات التي تمت شراؤها منا. بعد استلامكم للمنتج ومرور فترة ١٤ يوماً، لا يمكن استرجاع المبلغ أو تقديم أي شكوى بخصوص المنتج بأي سبب كان.
نرجو منكم التأكد من المنتجات المستلمة في الوقت المناسب، وإبلاغنا بأي مشاكل أو عيوب خلال الفترة المسموحة بالاسترجاع. يمكنكم الاتصال بنا للحصول على دعم إضافي أو استفسارات تخص سياسة الاسترجاع.
شكراً لتعاونكم.